Terms & Conditions

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General Info

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Company Policy

PAYMENT can be made by cash or credit/ debit card or by online methods via the web site.
We are sorry but we do not accept cheques.
BOOKING- You can book the following ways; In person during opening hours.
                  By telephone, call The Town Hall on 01427 610037 between 11am and 5pm and up to 7-30pm on a performance day.
ONLINE -  www.thetownhallgainsborough.co.uk - please ensure you bring your booking reference with you to the performance to assist your smooth entry to the venue.

EXCHANGE & REFUND POLICY
We only offer refunds in exceptional circumstances and arranged by the  management.
If you are unable to attend a performance and this is fully booked and has a waiting list, we may offer to re sell your tickets for a nominal fee of £2-50 per ticket.

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Terms & Conditions

Tickets may not be exchanged or refunded once purchased.
Smoking in all areas of the venue is strictly forbidden.
Only food and drink purchased on the premises may be consumed in the building.
Due to Fire Regulations, all patrons must be in possession of a valid ticket before entering the venue.
The management reserves the right to refuse admission of the ticket holder to the premises.
The management reserves the right to request the ticket holder to leave the premises and to take any appropriate action to enforce such a request.
The Management may alter or vary the programme, artistes and timings without consultation or compensation.
If the performance is cancelled for reasons beyond the control of the management, The town Hall will not be liable for compensation whatsoever, other than a possible percentage or maximum refund of the value of the ticket to the ticket holder.
In the event of an evacuation of the venue patrons are asked to leave the building by the nearest fir exit and wait at The Halifax Building Society until further instructions are given. Every attempt will be made to resume the performance as soon as possible. Cancellation would be highly unlikely.
Information and prices were correct at the time of going to press, please check details when booking your tickets. Unforeseen circumstances may result in changes to the published programme and artists. Show timings, if given are for guidance only and may vary in performance.

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Travel & Parking

Ample parking is available in the public car parks, which are located within 100 yards of our venue, these are free to park after 3pm. There is free disabled parking on the roadside adjacent to our venue. Would it be possible for you to source a google map for the location of the building?

Please use the postcode DN21 2DB